Kelly Automotive Group Customer Reviews & Testimonials

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User: Ray B.
Date: 06/27/2017 7:59 AM

Reason For Visit: Service
Employee(s) Dealt With: Larry Hughes Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
The other morning I found a nail in one of the tires on my 2016 Rogue that I bought from Kelly. I had to be someplace important at 9:30 that morning. I called their Service Department and explained my situation to Ryan. He said no problem, bring it right in and they will take care of me. When I got there Larry was my advisor and got me all set up and the car was in the shop in minutes. Within less than 30 minutes not only was my tire repaired, but Larry had it washed and waiting for me outside! Now that's service!
User: Jones17
Date: 06/27/2017 6:31 AM

Reason For Visit: Sales (New)
Employee(s) Dealt With: Matt Caiazzo Employee Rating: N/A
John Arena Employee Rating: 5.0
Craig Phillips Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  0
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  4 Star Review4 Star Review4 Star Review4 Star Review 4

My Review of Kelly Nissan
We, my husband and I, were very pleased with the outcome of our visit. Craig was very courteous, Matt was very friendly and knowledgeable, and John explained in detail what we needed to know. We were amazed at how fast the transaction went. They were all so friendly and made us feel welcome.
User: Edwards
Date: 06/27/2017 6:04 AM

Reason For Visit: Service
Employee(s) Dealt With: Mike Royer Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  4 Star Review4 Star Review4 Star Review4 Star Review4 Star Review 5
Price:  4 Star Review4 Star Review4 Star Review4 Star Review 4
Overall Score:  4.8 Star Review4.8 Star Review4.8 Star Review4.8 Star Review4.8 Star Review 4.8

My Review of Kelly Nissan
Oil change and regular service check. I called for appointment. I continue to be pleased with quality of service received. I have confidence in the service personnel at Kelly.
User: Mjf
Date: 06/27/2017 2:34 AM

Reason For Visit: Service
Employee(s) Dealt With: Larry Hughes Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
I love working with Larry in the service department. Always accommodating and honest. I won't go anywhere else for my service. Have been working with Larry for years and he never disappoints.
User: Yxo115
Date: 06/27/2017 2:31 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Alex Cardascia Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Buick GMC
The staff at Kelly are great specially Alex who was patient, resourceful and very professional. I feel that if I have any concerns or questions they will be available to answer my questions.
User: hidags007
Date: 06/27/2017 2:01 AM

Reason For Visit: Sales (New)
Employee(s) Dealt With: Jason Nichols Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Mitsubishi
Great customer service JASON WAS GREATTT!!! FInacne did a great job also! Thank you guys for all your help, everything was great! Thank you all, Daniel Hidalgo
User: Pucho76
Date: 06/26/2017 11:26 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Alex Cardascia Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Buick GMC
Great experience from when I stepped out of my brother’s car. Salesman was awesome everyone else at the dealership was great. I recommend anyone looking for a car make this dealership your first stop.
User: Deb1121
Date: 06/26/2017 9:07 AM

Reason For Visit: Service
Employee(s) Dealt With: Heather

Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
First time I'd seen Heather in the Service Department. She is great; very knowledgeable and provides a great amount of Nissan-specific auto information provided which I appreciate. Much improved service visit over the last visit just several weeks ago. Based on that visit, I began thinking about going elsewhere for the future. The person in the department we deal with makes all the difference. Heather is superior on the customer service side of things, across the board.
User: Bob
Date: 06/26/2017 2:04 AM

Reason For Visit: Service
Employee(s) Dealt With: Larry Hughes Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  4 Star Review4 Star Review4 Star Review4 Star Review4 Star Review 5
Price:  4 Star Review4 Star Review4 Star Review4 Star Review 4
Overall Score:  4.8 Star Review4.8 Star Review4.8 Star Review4.8 Star Review4.8 Star Review 4.8

My Review of Kelly Nissan
Arrived and was met at my car by Larry Hughes. He welcomed me and politely introduced himself. He explained the process, answer my many questions, advised me what is recommended based on my milage as well as the the State's requirements regarding my engine emissions. He laid out the content and approximately the time it would take to complete the service. He asked if I was aware of the service waiting area and some of the amenities provided. I indicated I was aware and went on to use the facilities. It was very nice enjoying a cup of coffee especially so early in the morning and chatting with another customer. All the facilities were clean. What seemed like no time at all my Murano was completed. Larry presented the service paper work, what was done, what did not need to be done at this time, and explained each item including State tax. He brought me over to the pay station. While I was paying the woman employee she inquired as to whether I would like to use the points I had earned from previous service provided. I was pleasantly surprised and advised to apply my $36.45. The women name I've forgotten but she was helpful answering question regarding the use of Kelly's Coupons for future service.
User: Sem
Date: 06/24/2017 12:32 PM

Reason For Visit: Service
Employee(s) Dealt With: Rich Engleman Employee Rating: 5.0
Larry Hughes Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  0 Star Review0 Star Review0 Star Review0 Star Review0 Star Review 5
Price:  0
Overall Score:  4 Star Review4 Star Review4 Star Review4 Star Review 4

My Review of Kelly Nissan
The employees treat everyone with respect . Waiting area is comfortable. Prices are comparable with other dealerships. They listen to you concerns and address them . We have 3 Nissans and are there frequently. I wouldn't go anywhere else.
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