Kelly Automotive Group Customer Reviews & Testimonials

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User: aaron.of.gallifrey
Date: 04/23/2017 6:54 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Rick Zauck Employee Rating: 5.0
Shelby Noyes Employee Rating: 1.0


Customer Service:  0
Quality of Work:  0
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  4 Star Review4 Star Review4 Star Review4 Star Review 4
Price:  4 Star Review4 Star Review4 Star Review4 Star Review 4
Overall Score:  2.6 Star Review2.6 Star Review2.6 Star Review 2.6

My Review of Kelly Nissan
Shelby pulled a bait and switch on me, specifically making arrangements with me to come test drive a car I saw listed and was interested in, only for me to find out (after a long drive there) that car had been sold. (I specifically asked if that car was still available, and she told me yes.) Rick Zauck went out of his way to make a good deal for me on a different vehicle. I ended up buying a car, and have been happy with it so far.
User: mommadolly
Date: 04/23/2017 5:51 AM

Reason For Visit: Service
Employee(s) Dealt With: Larry Hughes Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
Scheduling is pretty easy and if you have any concerns they are there to help. They do not try to push anything that is not needed.
User: Murano16
Date: 04/23/2017 2:02 AM

Reason For Visit: Service
Employee(s) Dealt With: Jaret Seas Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
The service department is great. Sales are good too. I would recommend this dealer to a friend. We have bought two cars at this dealership.
User: rmeola
Date: 04/22/2017 12:06 PM

Reason For Visit: Sales (New)
Employee(s) Dealt With: Jeff Collura Employee Rating: 5.0
Zack Hafer Employee Rating: 5.0
John Arena Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
This is our 6th leased vehicle with Kelly and there is a reason we keep coming back. From their service dept to sales to John in finance, it's always a pleasant experience. No sales pressure, always courteous and never trying to sell you something you don't want or need.
User: Carol T.
Date: 04/22/2017 11:35 AM

Reason For Visit: Sales (New)
Employee(s) Dealt With: Mike Yerger Employee Rating: 5.0
Mike Curry Employee Rating: 5.0
Russ Carter Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Buick GMC
Mike Yerger is my sales rep at Kelly. Notice I said "is". Even though I have now driven home in my new Buick Encore, I know that Mike will be there with any questions and concerns I might have. And he needed more patience. As I am in my 70's and a widow, I am sure my questions are phased differently than a young man's would be. Mike never made me feel I might be taking too long or not knowledgeable. Buick had a short window to take advantage of a promotion and Mike made sure that I was able to do just that! I have had experience previously with Kelly Buick and was pleased with the service I gotten from their service department. That is why I returned to Kelly Buick.
User: pleased Al and wife
Date: 04/22/2017 9:28 AM

Reason For Visit: Service
Employee(s) Dealt With: Rian Foust Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
We are pleased with the service we received and of course we will come back if needed. Everyone is always helpful and courteous. We usually make an early morning appointment and it is nice to see smiling faces.
User: Jackieg2021
Date: 04/22/2017 2:55 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Jason Nichols Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Mitsubishi
Jason was great, very helpful when trying to find the perfect car for me. I'm extremely happy and satiesfied with the service & my purchase.
User: doc114
Date: 04/21/2017 11:59 AM

Reason For Visit: Service
Employee(s) Dealt With: Larry Hughes Employee Rating: 5.0


Customer Service:  0 Star Review0 Star Review0 Star Review0 Star Review0 Star Review 5
Quality of Work:  0
Friendliness:  0
Overall Experience:  0 Star Review0 Star Review0 Star Review0 Star Review0 Star Review 5
Price:  0
Overall Score:  2 Star Review2 Star Review 2

My Review of Kelly Nissan
I have been dealing with Kelly Nissan for several years now and have always found the service top grade. On my most recent service appointment the staff could not have been more helpful, thorough, competent, knowledgeable ad professional in dealing with my situation. I would like to give a special "SHOUTOUT" to Mr. Larry Hughes for his thoroughness and follow through in resolving my problem. The extra effort he initiated was greatly appreciated by me. I was back "on the road" in no time as one very happy and satisfied customer. Kelly will remain my ONLY car company. Thanks again for everything.
User: jenmontanino
Date: 04/21/2017 9:52 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Derek Taylor Employee Rating: 5.0
Michael Salavati Employee Rating: N/A


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Nissan
Dereck Taylor went above and beyond getting me into a certified preowned Maxima. I originally went there looking for a truck but ended up falling in love with a car. I let him know prior to showing up which vehicle I was interested in. I drove up, saw it out front as he happily came out to greet me. We agreed on terms and he had me out of there in under an hour. He continued to reach out and make sure everything with ok. When I told him the battery was low in one if my key fobs, he had me come in and take care if it right away.
User: Ragsjr12
Date: 04/21/2017 8:32 AM

Reason For Visit: Sales (Used)
Employee(s) Dealt With: Don Pryor Employee Rating: 5.0
Beth Wong Employee Rating: 5.0


Customer Service:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Quality of Work:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Friendliness:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Experience:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Price:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5
Overall Score:  5 Star Review5 Star Review5 Star Review5 Star Review5 Star Review 5

My Review of Kelly Chrysler Dodge Jeep
We called ahead about a jeep we were interested in. Beth Wong was so helpful and friendly on the phone we decided to make a 5 hour trip from New York State. Don Pryor gave us a great deal and was very helpful and knowledgeable. The follow up after we had purchased our 2014 Jeep Grand Cherokee was fantastic. We would make the trip again!
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